motivates the personnel and reduces tedious traditional tasks of version changes and distribution. em provides an innovative multi-languages quality manual which becomes a powerful marketing tool for presentation or when joined to a tender. It shows the company policy and its commitment towards its customers. em follows in all processes the continual improvement philosophy, key element allowing the federation of the entire personnel. The balanced scoreboard drawn up according to suitable choice of key performance indicators allows judicious decision-making by management. The dynamic data are managed on a spreadsheet or a data base, with the use of barcode to allow automated data capture, for instance nonconformities related to a job or a process.